At Sonmade Luxury by Sonmade Stitches, we are committed to providing a premium shopping experience. This Refund & Return Policy explains how returns, inspections, and refunds are handled to ensure our products meet the highest luxury standards.

REFUND ELIGIBILITY

• Return Approval:
  Refunds are only processed for items that are returned according to our Return Policy and pass our quality inspection.
• Original Payment Method:
  Approved refunds will be issued to the same payment method used during purchase. Items that fail our return requirements will be sent back to the customer without a refund.

REFUND PROCESSING

• Quality Review:
  Once your returned item is received, our Quality Assurance team will inspect it to ensure it meets our return conditions.
• Refund Timeline:
  Refunds for approved items are processed within 5–7 business days after inspection. Your bank may require an additional 7–10 business days for the funds to reflect.
• Refund Confirmation:
  A notification email will be sent once your refund has been successfully processed.

NON-REFUNDABLE ITEMS

• Shipping & Additional Charges:
  Shipping fees, handling charges, customs duties, and taxes paid at checkout are non-refundable.
• Non-Returnable Items:
  – Customized or altered items
  – Discounted, Flash Sale, or Black Friday items
  – Gift cards
  – Items without original packaging or tags

FAULTY OR INCORRECT ITEMS

• Report Period:
  If you receive a faulty or incorrect item, contact us within 48 hours of delivery. Include photos and a brief description of the issue.
  Email: support@smlxy.com
• Coverage:
  Once confirmed, faulty or incorrect items qualify for a full refund, including original delivery fees.

ORDER CANCELLATIONS & PARTIAL REFUNDS

• Order Cancellation:
  Orders may be canceled within 24 hours of placement. Refunds for cancellations are processed within 5–7 business days after approval.
• Partial Refunds / Store Credit:
  If an item is returned but does not fully meet our standards, we may issue a partial refund or store credit at our discretion. Customers will be notified before this is applied.

For any questions or support, please contact:
support@smlxy.com

Sonmade Luxury is committed to providing a seamless luxury experience from purchase to delivery.