At Sonmade Luxury by Sonmade Stitches, your satisfaction matters. This Refund Policy explains how we handle refund requests, inspections, and processing so you can shop with confidence.

WHO IS ELIGIBLE FOR A REFUND

• Approval Criteria:
  Refunds are issued only for items returned following our stated Return & Exchange procedures and which pass our quality inspection.
• Refund Method:
  Approved refunds are returned to the original payment method used at checkout. If a returned item fails to meet our return conditions, it will be returned to the customer without a refund.

HOW REFUNDS ARE PROCESSED

• Inspection & Verification:
  On receiving a returned item, our Quality Assurance team will inspect it to confirm it meets our return standards. Only items that pass this inspection will be refunded.
• Timing:
  Once approved, refunds are typically initiated within 5–7 business days. Depending on your bank or payment provider, please allow an additional 7–10 business days for funds to appear in your account.
• Confirmation:
  We will send an email to confirm when your refund has been issued.

CHARGES THAT ARE NOT REFUNDABLE

• Shipping & Duties:
  Shipping fees, handling charges, customs duties, and taxes collected at checkout are non-refundable.
• Non-eligible Goods:
  The following are not refundable:
  – Gift cards
  – Final sale or clearance items
  – Personalized or altered products
  – Items returned without original tags or packaging

DEFECTIVE OR INCORRECT GOODS

• Reporting Timeframe:
  If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with clear photos and a short description to support@smlxy.com.
• Coverage:
  Confirmed defective or wrongly shipped items qualify for a full refund, including original delivery costs.

CANCELLATIONS & PARTIAL REFUNDS

• Order Cancellations:
  Orders may be canceled within 24 hours of placement. Approved cancellation refunds are processed within 5–7 business days.
• Partial Refunds / Store Credit:
  If an item is returned but does not fully comply with our return standards, we may offer a partial refund or store credit. Customers will be informed before any partial refund is applied.

For assistance or questions about refunds, contact:
support@smlxy.com

Thank you for choosing Sonmade Luxury — we strive to make every experience exceptional.