0
×
Shopping Cart
SUBTOTAL: ₦0.00
View Cart Checkout

At Sonmade Luxury by Sonmade Stitches, we remain committed to delivering refined, ready‑made luxury pieces crafted with precision and elegance. We understand that you may occasionally need to request an exchange, and our policy below outlines how the process works while maintaining our quality standards.

ELIGIBILITY FOR EXCHANGE

  • Items may be requested for exchange within 14 days from the date of delivery.
  • Returned items must be in perfect, unworn, unwashed condition, with all tags, labels, and original packaging intact.
  • Items showing signs of wear, damage, fragrance, stains, or missing tags will not qualify for exchange.
  • Sale items, promotional items, and limited‑edition drops are not eligible for exchange.

EXCHANGE PROCESS

  • To begin an exchange, send an email to: support@smlxy.com
    Include your order number and the item you wish to exchange.
  • Once your request is reviewed and approved, you will receive instructions on how to return the item. All items must be securely packaged to avoid damage during return transit.
  • Customers are responsible for the cost of returning the item unless the product delivered was incorrect or defective.
  • When the returned item is received, our Quality Assurance team will inspect it. Items that do not meet our exchange requirements will be sent back to you.
  • For items that pass inspection, your exchange item will be processed and shipped within 5–7 business days.

EXCHANGING FOR A DIFFERENT SIZE OR STYLE

  • If you are requesting a different size or product, kindly include your preferred option in your exchange request. Availability is not guaranteed.
  • If the requested size or style is unavailable, our team will present alternative options. In some cases, store credit or a refund may be offered based on eligibility.

INTERNATIONAL EXCHANGES

  • For customers outside Nigeria, additional shipping fees and longer transit times may apply. Customs duties or import charges (if required) are the customer’s responsibility.

For any questions regarding our Exchange Policy, please contact:
support@smlxy.com